Refund policy

All Scrumz cookies are baked fresh to order. Because our cookies are perishable food items, we do not accept returns or exchanges.

If there is an issue with your order, such as damaged cookies, missing items, or incorrect flavors, please contact us within 48 hours of delivery.

Please include your order number, a brief description of the issue, and clear photos of the packaging, shipping label, and product.

Refunds, replacements, or store credit are issued at our discretion after review.

Scrumz is not responsible for incorrect shipping information entered at checkout, carrier delays, or packages marked as delivered by the carrier.

We truly care about every order and will always do our best to make things right when possible. Thank you for supporting our small business.