All Scrumz cookies are baked fresh to order. Due to the perishable nature of our products, we do not accept returns or exchanges.

If there is an issue with your order (damage, missing items, or incorrect flavors), you must contact us within 48 hours of delivery.

Please email scrumzcookies@gmail.com or submit a message through our Contact Form and include:

• Your order number
• A brief description of the issue
• Clear photos of the packaging, shipping label, and product
  

Claims submitted without photos may not be eligible for review.

Refunds, replacements, or store credit are issued at our discretion.

Scrumz is not responsible for:

• Incorrect shipping information entered at checkout
  
• Carrier delays
  
• Packages marked as delivered by the carrier
  

We’re committed to making things right when possible and appreciate your support of our small business